Returns
All sales are FINAL.
We DO NOT ACCEPT RETURNS OR EXCHANGES DUE TO SANITARY REASONS.

Incorrect Address

You are responsible for providing Your correct address.
If your order gets delivered to the wrong address provided by You, there is absolutely nothing we can do about it.

You MUST ensure your shipping information is correct prior to finalizing your order. We are not liable for an incorrect address. If your package gets returned to us, due to an incorrect address. The order will be refunded (minus the shipping cost & up to a 25% restocking fee) once it is physically back in our possession.

We are NOT responsible for lost or stolen packages.

Damaged Items.
Unfortunately, sometimes our products get damage on its way to its destinations.If you have a discrepancy with your order, be sure to include; order name, number, packing slip, detailed description of your issue/ concern, along with photos. No later than 48hours after receiving your order to support@havenskyn.com (if proof is not provided, unfortunately we will not replace the broken product)
Only a replacement can be provided in this case.

Complete order not received:  If you receive an incomplete order, please email us at support@havenskyn.com with 24 hours of receipt. Attach a picture of the products you received and the original package your order was delivered in. This must be done with 24 hours of receipt to ensure accurate actions are taken. In this case, Only a replacement will be sent.

Shipping

Our Processing time is 2-10 business days from the day of purchase.

Once your order is placed, you will receive a confirmation email letting you know that we have received your order.

A second email will be sent out with your tracking number once your order has shipped, Pls allow 3 to 7 business for your order to be delivered.

For international orders, allow 7 to 21 business days for orders to be received 

International customers are responsible for all fees, charges and taxes imposed by customs.

We are not responsible for carrier delays, natural disaster delays, or delays due to holidays.

Any questions/concerns/comments regarding your order, etc can be answered via our email at: support@havenskyn.com

If you are emailing us regarding your order, please be sure to include the following; the order name, number, and conern/question. If you have a discrepancy/damages with your order, be sure to include; order name, number, detailed description of your issue/ concern, along with photos. No later than 48hours after receiving your order.

ANY OTHER FORM OF COMMUNICATION OTHER THAN OUR DIRECT EMAIL, SUCH AS VIA SOCIAL MEDIA REGARDING YOUR ORDER IS NOT ACCEPTABLE.

Please allow 1 to 2 business days for an email response back

Haven Skyn main mission is to provide all natural products that promote healthy skin for all skin types. We believe that every one should have access to high quality yet affordable products. We strive to fulfill this belief by providing high quality products and pricing with out supporters in mind.

The following safety guidelines should be taken into account before using ANY OF our products:

Our products contain plant-derived oils from natural tree nuts, seeds, and fruit.

 These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat,cure, or prevent any disease or condition.Recommend test in a small patch area first. If you have a health concern or condition,consult a physician. Always consult a medical doctor before using any new product, drug, or supplement.

​If you have any allergies please read our "Safety & Ingredients Guidelines" Be sure to inspect our product label for the most up-to-date ingredients list. We recommend that people with sensitive skin perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs.

​Our products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately.

​We make no claim to cure or prevent any disease or medical problem.

​All products are for external use only.